SHIPPING
Ready-to-Ship Wigs:
Orders received before 10 AM: Processing starts same business day
Orders received after 10 AM: Processing starts next business day
Delivery Timeline: 1-2 business days from processing start date
All Other Wigs:
New Production Cycle starts each Tuesday
Orders received before Tuesday 10 AM: Enters current week's Production Cycle
Orders received after Tuesday 10 AM: Enters following Tuesday's Production Cycle
Processing Time: 10-15 business days from Production Cycle start date
RETURNS/ EXCHANGES
Un-used merchandise may be returned for exchange or full refund to our store or to our online store within (7) days of the original purchase or receive date . All merchandise returned for exchange or refund must be in perfect saleable condition un-altered and un-unused. Call us at 470-344-6654 or email support@hairpourne.com Tues-Sat 11-5pm ET to start a return or exchange
According to the Federal law you cannot return human hair products that have been used. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or washed) in any way. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution.
