Sierra

Ready-to-Ship Orders:

Orders received before 10 AM: Processing starts same business day
Orders received after 10 AM: Processing starts next business day
Delivery Timeline: 1-2 business days from processing start date
 

All Other Wigs:

New Production Cycle starts each Tuesday
Orders received before Tuesday 10 AM: Enters current week's Production Cycle
Orders received after Tuesday 10 AM: Enters following Tuesday's Production Cycle
Processing Time: 10-15 business days from Production Cycle start date
 

Custom Orders:

Consultation and order confirmation can happen any business day
New Production Cycle begins each Tuesday
Processing Time: 15-20 business days from next Production Cycle
Example: Order placed Wednesday → Enters next Tuesday's Production Cycle → Timeline starts from Tuesday
A signature will be required upon delivery. If there are address discrepancies, we may request additional information to confirm the order's legitimacy. We appreciate your cooperation in such cases.

Please note that shipping times may vary based on your location and shipping method selected at checkout. You will receive a confirmation email with tracking information once your order has been shipped. If you have any specific questions about your order, feel free to contact our customer support team. Thank you for choosing our products!

RETURNS/ EXCHANGES 
Un-used merchandise may be returned for exchange or full refund to our store or to our online store within (7) days of the original purchase or receive date . All merchandise returned for exchange or refund must be in perfect saleable condition un-altered and un-unused. Call us at 470-344-6654 or email  support@hairpourne.com Tues-Sat 11-5pm ET to start a return or exchange 

According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or washed) in any way. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution.