Returns & Exchanges
Q: What is your return and exchange policy?
A:
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Un-used merchandise may be returned for exchange or a full refund within 7 days of the original purchase or receive date.
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Merchandise must be in perfect, saleable condition — un-altered and un-used.
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To start a return or exchange, call us at 470-344-6654 or email support@hairpourne.com during business hours (Tuesday–Saturday, 11 AM–5 PM ET).
⚠️ Important:
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According to Federal law, human hair products that have been used or altered (brushed, combed, picked, cut, washed, or removed from bundles) cannot be returned.
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We adhere strictly to these laws for hygiene and health precautions.
Please ensure your item is returned in its original, untouched, and resalable condition.