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Terms and Conditions

Hair Pourne policy is to respect and protect the privacy of our users. All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned to third parties. Your personal information is used exclusively for the purpose of completing your order. Strict guidelines are adhered to, in order to keep your personal information private. To ensure a safe and secure shopping environment, our site is configured to use PayPal’s secure Socket Layer (SSL) encryption to process your payment. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits.

This encryption keeps your personal information, including your credit card, secure from theft.

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

Shipping

In stock Items are shipped within 2­-5 business days of processing. Once shipped, orders arrive within 3-­4 business days. Custom orders are shipped within 7­-10 business days of processing. Once shipped, orders will arrive within 3­-4 business days. Hair Pourne products must be signed for upon delivery. Shipping and handling rates are subject to change at any time. You will receive a tracking number by email via Paypal once your order has been shipped. Your order will be shipped to the address that you provide. Please make sure you check the shipping address that you provide to Paypal to make sure we send your items to the correct location. If you notice any problems with your order please contact us immediately at hpecustomerservice@gmail.com. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind United States Postal holidays do not count as a business day and should be considered when placing an order.

Cancellation

All orders must be cancelled within 24 hours of creation. Please send email to hpecustomerservice@gmail.com

Return & Exchange Policy

THERE ARE NO REFUNDS FOR CUSTOM ORDERS OR IN STOCK PRODUCTS! Exchanges can be made immediately after you receive your item in original condition. If there is a problem with your order, we must be notified within 2 days of receipt by email. Product must be received before an exchange can be granted. Tags cannot be removed and product must be in original packaging/condition. No refunds or exchanges will be made for maltreatment of hair.

According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or washed) in any way. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution.

Texture Disclaimer

Virgin hair is distinct and no two heads of hair is exactly alike. When you place an order with us, there may be a slight variation between the bundles. This is a guarantee that you are receiving unprocessed pure virgin hair.

Fraud & Theft

Credit card fraud and theft of our merchandise will not be tolerated and you will be prosecuted to the fullest extent of the law. Non payments of received purchases will also not be tolerated, these disputes will be prosecuted as well and we will seek reimbursement for court cost and attorney fees.

Privacy

We keep your personal information private and secure. We use this information to process your orders, keep you updated on our products, enhance our website and better your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.